Regional Service Network Specialist Toronto Region

We’re Raise an Ian Martin Company. On behalf of our client, Accerta, we are looking to hire a full-time Regional Service Network Specialist in the Toronto Region. This is a 12 month contracted position to cover a maternity leave.

Accerta is a B Corp certified social enterprise enabling healthcare equality for all. As a social enterprise, they manage dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Their targeted experience and innovative technology provide cost savings, reliable service, process continuity, and accurate, insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration.

- AccessOAP is seeking a contract Regional Service Network Specialist for Toronto Region (RSN). This position will liaise with families and children's services sector providers to ensure that OAP-registered families and local service providers have access to accurate and timely information to support their needs.
- Using an equity-based framework, RSN Specialist will work together with local service providers and families to support a positive family experience in the OAP that is tailored to the specific needs for each region, by building bridges between and across children’s service sector organizations of many stripes, in support of all families enrolled in the OAP. This includes collaborating with providers with the goal of ensuring cohesive information sharing related to families across the province.
- Reporting to Regional Service Network Manager Toronto, RSNs will work in harmony with families, service providers, community leaders and partner organizations.

Key Responsibilities/Accountabilities

- Liaise with service providers across children’s service sectors to map existing services within local regions that OAP-registered families may be able to access.




- Support families in accessing AccessOAP services and supports using a family centered, culturally and linguistically appropriate approach.
- Complete tasks related to ensuring accurate service mapping and resources within designated region.
- In partnership with local service providers and AccessOAP teams deliver webinars and/or in-person events to support the dissemination of accurate information about AccessOAP processes, services, and supports
- Other duties as assigned.

The Details

This is a full-time, permanent position. The role may require you to work evenings and weekends. Approximately, 80-90% of your work will be based out of a home office, but occasionally you must be flexible to occasionally work out of multiple locations and be able to travel within the region and sometimes within other parts of the province. They offer a base salary, internet allowance, cell phone allowance, vacation, a home office allowance, and group benefits effective on your first day.

Qualifications and Experience

- Preference will be given to those with an undergraduate university degree or a college diploma in the social services field
- 1-2 years of autism-related work experience or within a similar setting will be considered an asset
- Knowledge of community resources for children, youths with special needs, especially knowledge of the autism and developmental sector
- Experience with presentations and facilitating workshops and groups will be considered an asset
- Demonstrated experience using MS Office and virtual communication platforms (e.g., Zoom, Teams
- Bilingualism or multilingualism is considered an asset
- Must live in the region they represent
- Understands how to deal with marginalized and vulnerable populations
- Ability to prioritize work under pressure
- Exceptional organizational skills to work independently, and take initiative
- Problem solving and analytical reasoning skills

Note: A condition of employment is that you must clear an enhanced criminal background check and a Vulnerable Sector Search.

📌 Regional Service Network Specialist (Toronto)
🏢 Ian Martin Group
📍 Toronto