Join our Team

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. About this opportunity

RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit will help Ericsson to maintain technology leadership. A Senior Product Support Professional (JS6), joining our global RCE Customer Experience Technical Support Sector, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects. We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson’s core values and strategy. Collaborating as one in a cross functional (XFT) setting,



you will interact with customers, regional market area and service delivery organizations while partnering with other R&D; sectors to resolve issues and provide solutions to Ericsson customers. What you will do

Provide expert competence on RAN products Foster close collaboration within our development community to bring Design closer to customers. Identify faults, applying troubleshooting techniques across RAN Field Solutions. Drive and take part in integration activities Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams. Provide on-site and remote technical deployment support and integration when required Drive major improvement/innovation initiatives and knowledge sharing activities Drive Field Observability and Supportability into RAN solutions. Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows The skills you bring

Solid e2e RAN hands-on troubleshooting expertise, (field/test/integration/development). RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations) BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science) Would be considered an asset

RAN SW Development/maintenance experience. Cloud Native and/or Open RAN competence experience, or strong foundation to learn.



Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.) Other Skills

Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment. Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management. Strong English speaking and writing skills is an asset. Strong experience and proven track record in working across organizations; excellent interpersonal

skills:
ability to work well with people and network effectively. Creativity, can-do attitude and out-of-the-box thinking What you get

Here at Ericsson, our culture is built on over a century of adventurous decisions With us, there will no longer be dreaming of what the future holds – but instead redefining it. You won’t develop for the status quo, but will build what replaces it. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless. Why join Ericsson

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft wh

📌 Senior Product Support Professional (Montreal)
🏢 Ericsson
📍 Montreal