What is the Opportunity? This senior role ensures the integrity, compliance, and operational excellence of RBC’s IT infrastructure through comprehensive CMDB and asset management. You’ll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

What will you do?

Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships

Ensure data accuracy, compliance, and regular updates, and resolve discrepancies

Track, priorities, and resolve CMDB issues in ServiceNow

Monitor SLAs and elevate complex issues for governance review

Partner with governance and compliance teams to establish and enforce CMDB and data certification policies

Ensure process changes are approved and communicated

Design and manage workflows to validate CMDB accuracy

Ensure timely attestations and drive reconciliation with enterprise Sources of Truth

Maintain audit readiness with regular evidence and documentation

Address compliance gaps, recommend corrective actions, and document recurring-issue fixes

Train and mentor on configuration management and compliance requirements

Communicate clearly with technical and non-technical stakeholders, and engage technology owners

Regularly review and improve CM processes and ServiceNow workflows and controls

Stay current on platform updates and industry trends

What do you need to succeed? Must have:

3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)

Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management

Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)





Proven leadership capability with robust cross-functional collaboration skills

Excellent analytical, problem-solving, and communication skills

Nice-to-Have

ITIL v4 Foundations certification

Familiarity with regulatory standards and audit frameworks

ServiceNow Discovery experience

2+ years supporting and monitoring audit controls and IT compliance procedures

ITIL Intermediate certifications

Prior ServiceNow CMDB management experience

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services

Opportunities to do challenging work

Access to a variety of job opportunities across business and geographies

Job Skills Adaptability, Critical Thinking, Decision Making,



Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Systems Software, Time Management

Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-11-03

Application Deadline: 2026-11-25

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.

Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

📌 Senior Configuration Analyst (Winnipeg)
🏢 RBC
📍 Winnipeg