Shape intelligent contact center routing with Java, distributed systems, and low-latency services at Miratech, supporting voice and digital interactions.This senior engineering role develops the routing capabilities behind enterprise customer engagement platforms. You will work with ACD concepts, agent states, queue management, skill-based routing, priority routing, and workload balancing. Collaboration spans product, architecture, telephony, workforce management, and CX platform teams.Key Responsibilities:

Translate operational requirements into routing capabilitiesIntegrate services with telephony, CRM, identity, and reportingSupport queues, routing paths, and interaction workloadsDefine availability, security, observability,



and disaster recovery requirementsReview designs, code, technical risks, and engineering standardsRequirements:

Experience with contact center or CX platformsKnowledge of ACD concepts and workload balancingHigh-throughput, low-latency transaction processing experienceAPI-first, event-driven, messaging, and cloud-native expertiseClear technical documentation and client-facing workshop skillsBring contact center routing knowledge, Java expertise, and distributed systems experience to Miratech’s enterprise CX engineering work.

📌 Senior Contact Center Routing Engineer (Winnipeg)
🏢 Miratech Group
📍 Winnipeg