Lead contact centre technology projects for TELUS using Cisco Webex Contact Center, Cisco UCCX, Avaya and omnichannel solutions across Canada. As a Senior Technology Consultant on the CCAT team, you will guide engagements from discovery through go-live. You will assess customer requirements, design contact centre solutions, and shape technical proposals with sales teams. The work includes voice, IVR, workforce optimization and analytics. Key Responsibilities:

Lead projects from discovery through design, deployment and go-live Conduct customer discovery sessions and needs analyses Design voice, IVR and omnichannel solutions across platforms Write Scope of Work documents and functional specifications Mentor team members and explore evolving technology releases Requirements:

Seven-plus years designing and deploying contact centre solutions Hands-on Cisco contact centre platform experience Experience with call flows, configuration and scripting Knowledge of telephony, LAN, WAN, SIP and databases Fluent French and working English proficiency Apply your contact centre design, project leadership and platform expertise as a Senior Technology Consultant supporting TELUS customers.

📌 Senior Contact Centre Technology Consultant (Winnipeg)
🏢 Telus
📍 Winnipeg