Lead enterprise customer success at Bell through CCaaS adoption, change management, and data-driven optimization. This is a full-time, on-site management position. As Senior Manager, Customer Success and Transformation, you will lead teams supporting Bell’s largest Enterprise clients. You will oversee training, onboarding, analytics, and long-term value realization for contact center solutions. The role reports to the Director of Professional Services, CCaaS. Key Responsibilities:

Drive customer value through enterprise business reviews Oversee change management, training, and onboarding programs Use analytics to measure platform usage and business impact Create scalable customer onboarding and value realization frameworks Build and manage Customer Success and Change Management specialists Requirements:

Solid understanding of CCaaS ecosystems and business applications Experience with large-scale SaaS change management and training Minimum five years in Customer Success or related work Strong analytical, presentation, and stakeholder management skills French knowledge required for Quebec positions Apply your enterprise customer success, CCaaS, analytics, and change management expertise at Bell in Ontario or Quebec.

📌 Senior Customer Success Manager CCaaS (Winnipeg)
🏢 Bell
📍 Winnipeg