Lead enterprise customer success at Bell through CCaaS adoption, change management, and data-driven optimization. This is a full-time, on-site management position.
As Senior Manager, Customer Success and Transformation, you will lead teams supporting Bell’s largest Enterprise clients. You will oversee training, onboarding, analytics, and long-term value realization for contact center solutions. The role reports to the Director of Skilled Services, CCaaS.
Key Responsibilities
Drive customer value through enterprise business reviews
Oversee change management, training, and onboarding programs
Use analytics to measure platform usage and business impact
Create scalable customer onboarding and value realization frameworks
Build and manage Customer Success and Change Management specialists
Requirements
Strong understanding of CCaaS ecosystems and business applications
Experience with large-scale SaaS change management and training
Minimum five years in Customer Success or related work
Strong analytical, presentation, and stakeholder management skills
French knowledge required for Quebec positions
Apply your enterprise customer success, CCaaS, analytics, and change management expertise at Bell in Ontario or Quebec.