Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

We Will Hire, Inspire, Promote and Retain the Best

We Will Be Entrepreneurial

We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment

We Will Be Committed to True and Shared Value Creation

We Will Be Systems Thinking, Data Driven and AI enabled

Job Description The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and delivering events that are on time, on brand, and on budget.

This role owns end-to-end event production — from national author signings and high-profile celebrity events to the annual programming calendar. The Manager is the connective tissue between strategy and execution:



ensuring the execution team has clear direction and the tools to succeed, while serving as the primary operational contact for authors, publishers, and cross-functional partners.

KEY PERFORMANCE METRICS

Author & Publisher Engagement

Events NPS

On-Time Operational SLAs

Events Revenue & Profitability

Employee Engagement

KEY ACCOUNTABILITIES Functional

Translate strategic direction into transparent execution frameworks, project plans, and delivery timelines across all events — author signings, major events, and national programming

Lead the execution and development of all nationally-driven event programming, including cross-functional campaigns

Own internal project planning and execution: manage cross-functional workflows, delivery standards, and operational SLAs across the team

Own budget tracking and financial coordination for the events portfolio; contribute to post-event reporting, insights, and retrospectives

Act as the escalation point for operational risks — identifying, mitigating, and surfacing issues to the events leader where required.

Lead and chair the Bi-Weekly Events Planning meeting, driving alignment across the events team and cross-functional partners on upcoming events, priorities, and risks.

Serve as the primary operational contact for Retail Ops, Loss Prevention, Finance & Accounting, General Managers, Store Events Leaders, Creative,



Marketing, and Merchants.

Ensure execution standards are consistently upheld across all event types, channels, and touchpoints — from planning documentation through to on-site delivery.

Identify process gaps and lead improvements to increase operational efficiency and enhance experience for customers, stores, and partners.

Train and support stores on the execution of all author and national programming events

Communication

Contribute to post-event reporting and retrospectives; surface insights and recommendations to the events leader to inform future planning and investment decisions.

Proactively communicate timelines, risks, and deliverable status to cross-functional execution partners, ensuring no surprises on delivery.

Champion the customer and store experience in all planning and decision-making, consistently advocating for clarity, quality, and consistency of execution.

People

Develop a high performing & engaged team

Provide feedback and coaching to develop direct reports and mentees

Shape and influence team culture to reflect Indigo’s values and direction

Empower team members through clear expectations, performance management, and growth opportunities

Attract, develop, and retain top talent

Act as a mentor & role model, helping others understand the broader impact of their work

Foster collaboration and knowledge sharing across teams and functions

Ensure team alignment with organizational goals and cultural values

Cultural

Model Indigo’s Guiding Principles and convey a positive, forward-thinking image

Embrace and influence change, fostering a culture

📌 Events Manager (Winnipeg)
🏢 Indigo
📍 Winnipeg