Apply optimization, constraint programming, and algorithm design at Miratech to develop workforce planning services for large-scale contact centers. As an Operations Research Engineer, you will support the Workforce Management product stream. You will transform business requirements into mathematical models and production-grade optimization services. Your work will address forecasting, scheduling, staffing, coverage management, and resource allocation. Key Responsibilities:

Research and develop contact center workforce optimization models Implement schedule optimization with OR-Tools and CP-SAT Build maintainable constraint models and production solver services Define schedule quality metrics and production monitoring Validate algorithms for performance, scalability, and accuracy Requirements:

Six or more years designing production optimization solutions Hands-on OR-Tools CP-SAT or comparable solver experience Robust linear, integer, or stochastic optimization foundation Workforce or resource scheduling modeling experience Proficiency in Java, Python, or C++ Develop enterprise optimization capabilities using mathematical modeling, constraint programming, and software engineering for workforce management.

📌 Operations Research Optimization Engineer (Montreal)
🏢 Miratech Group
📍 Montreal