Drive loyalty growth with data science, predictive analytics, and AI at Pet Valu’s full time hybrid headquarters role in Markham.

As Senior Director, Customer Intelligence, Data & AI, you will lead capabilities that improve acquisition, engagement, retention, and customer lifetime value. You will guide the enterprise loyalty AI roadmap and advanced personalization analytics. The position also develops Customer Intelligence Centre of Excellence capabilities across Pet Valu.

Key Responsibilities

Own the enterprise loyalty AI roadmap and predictive analytics strategy

Build customer value, segmentation, retention, and churn methodologies

Lead advanced personalization analytics and next-generation intelligence capabilities

Establish measurement, attribution, incrementality, and test-and-learn programs





Develop talent strategy and Centre of Excellence capability roadmaps

Requirements

10+ years in data science, customer insights, CRM, loyalty analytics, or BI

7+ years leading analytics, BI, data science, or customer intelligence teams

Proven enterprise customer strategy experience supporting corporate growth objectives

Experience scaling analytics, data science, or AI in retail or consumer environments

Track record connecting analytics, business cases, and ROI to investment decisions

Lead Pet Valu’s loyalty intelligence agenda by combining predictive analytics, AI, experimentation, and customer value measurement.

📌 Senior Director Loyalty Data Science AI (Winnipeg)
🏢 Pet Valu Canada Inc.
📍 Winnipeg