Lead Trust Company operations at BMO Trust Company in Toronto, applying operational risk management and service delivery expertise to support strategic priorities.

As Senior Director, Business Enablement, you will oversee business operations, Will Bank operations, employee experience, and strategic partnerships. You will coordinate trust administration, operational resilience, service quality, and continuous improvement across regions and business units. The role supports integrated trust, estate, fiduciary, and wealth administration services.

Key Responsibilities

Lead operations and Will Bank strategy and delivery

Monitor service levels, error trends, and risk indicators

Oversee operational risk, business continuity, and access management





Lead employee experience and development initiatives

Manage strategic vendors and Encircle services

Requirements

9+ years of relevant experience in a related field

Thorough knowledge of banking, trust, and estate services

Experience delivering strategic people, process, and technology initiatives

Expert communication, analytical, influence, and collaboration skills

TEP, CFA, MBA, CA, or LLB credentials preferred or advantageous

Apply operational leadership, trust administration expertise, and risk-informed decision-making to advance BMO Trust Company service excellence.

📌 Senior Director Trust Operations (Winnipeg)
🏢 BMO
📍 Winnipeg