Shape Meltwater’s customer understanding through rigorous qualitative and quantitative research, UX metrics, and strategic storytelling for senior stakeholders. This Manager of UX Research role leads a practice spanning generative studies, product analytics, and experience measurement. You will mentor one researcher while staying hands-on with interviews, surveys, experiments, and usability evaluation. Insights will inform roadmap priorities across the SaaS platform. Key Responsibilities:

Plan generative interviews, field studies, and diary research Pair FullStory, Pendo, and Amplitude with research Track CES, CSAT, SUS, and task success Translate UX trends into leadership recommendations Influence roadmap priorities with Product and Design Requirements:

Proven qualitative and quantitative research case studies Experience defining UX metrics and competitive benchmarks Robust storytelling and senior stakeholder communication skills Figma and design-system fluency Research platform and analytics tool proficiency Apply research rigor, measurement expertise, and clear communication to strengthen product decisions at Meltwater.

📌 Senior UX Research Director (Winnipeg)
🏢 Meltwater
📍 Winnipeg