Lead enterprise customer success at Okta through executive relationships and strategic business reviews, helping customers realize measurable value from identity solutions.
As a Senior Customer Success Manager, you will support Enterprise Sector growth and retention at Okta. You will advise customers strategically, align technical priorities with business outcomes, and create demand for relevant solutions. Success requires strong orchestration, communication, problem-solving, and consultative skills.
Key Responsibilities
Develop customer and C-level relationships around business goals
Design proactive success plans with KPIs and timelines
Execute Strategic Business Reviews for measurable customer traction
Mobilize Sales, Support, Engineering,
and Product partners
Identify renewal risk and expansion opportunities
Requirements
Five-plus years in customer success, account management, or consulting