Genesys Cloud AI expertise drives this senior consulting role, focused on enterprise contact center solutions and hands-on technical validation. This is a full-time prospect with Miratech.As a Senior Genesys Cloud PS Consultant, you will support enterprise clients evaluating, designing, and validating AI-powered solutions. The work combines business consulting, platform expertise, and technical validation across knowledge management, agent assistance, virtual agents, and interaction summarization.
You will translate requirements into practical recommendations.Key Responsibilities:
Lead discovery workshops with business and contact center stakeholdersAssess Genesys Cloud AI capabilities and platform limitationsDesign AI-powered contact center solutions and prototypesConfigure, test,
and validate Genesys Cloud featuresPresent solution findings, risks, and recommendationsRequirements:
Seven or more years in enterprise technology or solution consultingHands-on Genesys Cloud CX configuration and implementation experiencePractical experience with Genesys Cloud AI capabilitiesStrong analytical, communication, and stakeholder management skillsEligibility for Government of Canada security clearanceApply Genesys Cloud AI, consulting, and validation expertise to enterprise contact center transformation at Miratech.