Genesys Cloud AI expertise drives this senior consulting role, focused on enterprise contact center solutions and hands-on technical validation. This is a full-time opportunity with Miratech.
As a Senior Genesys Cloud PS Consultant, you will support enterprise clients evaluating, designing, and validating AI-powered solutions. The work combines business consulting, platform expertise, and technical validation across knowledge management, agent assistance, virtual agents, and interaction summarization. You will translate requirements into practical recommendations.
Key Responsibilities
Lead discovery workshops with business and contact center stakeholders
Assess Genesys Cloud AI capabilities and platform limitations
Design AI-powered contact center solutions and prototypes
Configure, test,
and validate Genesys Cloud features
Present solution findings, risks, and recommendations
Requirements
Seven or more years in enterprise technology or solution consulting
Hands-on Genesys Cloud CX configuration and implementation experience
Practical experience with Genesys Cloud AI capabilities
Robust analytical, communication, and stakeholder management skills
Eligibility for Government of Canada security clearance
Apply Genesys Cloud AI, consulting, and validation expertise to enterprise contact center transformation at Miratech.