Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work.

The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion from Genesys A3S Snowflake and Verint WFM feeds, normalize wide-ranging sources, and create Gold-layer reporting structures. Contact centre migrations and Genesys Cloud experience are valuable additions.

Key Responsibilities:

- Model sales, telephony, agent, and quality reporting
- Design Gold-layer Kimball star schemas
- Normalize flat files, SFTP drops, and REST responses
- Handle API pagination, rate limits, and asynchronous jobs
- Explain trade-offs to engineers and business stakeholders

Requirements:

- Deep Kimball facts, dimensions, grain, and SCD expertise
- Experience with external Snowflake and vendor exports
- Strong relational database and OLTP versus OLAP knowledge
- REST API ingestion experience at scale
- Contact centre or telephony knowledge is beneficial

Use Genesys, Verint, and dimensional modeling expertise to architect Miratech’s APEX reporting platform in downtown Toronto.

📌 Senior Contact Centre Data Architect (Toronto)
🏢 Miratech
📍 Toronto