Select how often (in days) to receive an alert: Senior Customer Experience Specialist - Operations

City :

Oakville

State :

Ontario (CA-ON)

Country :

Canada (CA)

Requisition Number :

49268 A Day In The Life:

The Senior Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our valued Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures. What You'll Be Doing: 1. Customer Relationship:

• Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships. • Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues. • Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services. • Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges. 2. Order Management:

• Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory,



delivery windows, and customer fill rate requirements. • Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends. • Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction. 3. Contract & Pricing Administration:

• Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals. • Proactively manage "contract drag," running and distributing essential reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure inventory management. • Contribute to Bunge's Request for Proposal (RFP) processes as needed. • Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness. • Investigate and resolve complex price discrepancies, demonstrating a deep understanding of price structures, margins, costs, and the SAP pricing routine. • Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing. Skill/Experience Requirements: • Bachelor's Degree in Business Administration with 3 to 5 years of equitable experience required, or equivalent combination of experience and education.



• Solid interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills. • Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability. • Ability to work and collaborate with cross functional teams • Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred. • Experience in agribusiness or related industry preferred. • Experience with SAP, Salesforce & Tableau preferred. • Demonstrated proficiency in Microsoft Office applications required. Additional Requirements • Some travel required (up to 25%). • Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days’ work from home. Subject to change). • Perform ad-hoc duties and support special projects as required. • Model leadership behavior and competencies, embodying Bunge’s core values. • Overtime and holiday work may be necessary to meet business objectives At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving

📌 Senior Customer Experience Specialist (Winnipeg)
🏢 Bunge
📍 Winnipeg