ADP is hiring a dedicated HCM Consultant, Upmarket Account Services (MAS, Upmarket) Do you get a great amount of joy out of helping others uncover creative solutions to complex problems? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success. As a dedicated HCM Consultant within Upmarket Accounts Services, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success. You carry the weight of ADP's service reputation and client satisfaction in your hands as you will be the main point of contact for your client's payroll support or service needs. The nature of what you do every day will not change – your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. But don't worry, our top-ranked training will help to set you up for success To thrive in this role, you should have experience with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Not only can you find a career here but friendships that last in a company that values inclusion. To learn more about Client Services at ADP, watch here: Serve as a dedicated HCM Consultant in supporting a clients with the payroll module of ADP's software solution, ADP WorkforceNow Manage and support a client base of approximately 30 clients, serving as their main point of contact for payroll support Use breadth of expertise to support ADP's clients Work to resolve issues and to identify and provide solutions through root cause analysis via the use of effective communication and analytical skills Help build a client's understanding of our product's value,



exceeding clients' expectations in all your interactions Provide recommendations to ADP leadership around potential best practices, product and support processes enhancements, based on client input or experience Minimum of 1 year in a customer service environment. Bachelor's Degree or its equivalent in post-secondary education and experience (Preferably in business and/or human resources management) A strong focus on client satisfaction in a relevant industry or as a payroll/HR practitioner with systems experience. Bonus points for these: Up to 1 year of professional consulting experience or equivalent experience with software applications, software configuration and client systems preferred. Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Time and Labour, etc.) Basic understanding of payroll processing workflow from input to delivery of the payroll. Payroll Compliance Practitioner certification an asset. The ability to collaborate and work in a team environment as well as work independently while demonstrating resourcefulness in the use of available tools and support resources. Be yourself in a culture that values equity, inclusion, and belonging and creates a secure space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, dynamic environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

📌 HCM Consultant II, Upmarket Account Services (Etobicoke)
🏢 ADP
📍 Etobicoke