Investigate complex lending application incidents at FCC using systems analysis and root cause analysis through hybrid work options. Help users and customers restore reliable service quickly.

As a Senior Product Analyst supporting applications, you will diagnose incidents, guide users, and coordinate practical resolutions. You will work with business partners, Domain teams, the Service Desk, and technical specialists. The work supports FCC lending applications and improves user experience.

Key Responsibilities

Investigate, triage, and prioritize lending application incidents

Guide users through application functionality and business processes

Coordinate resolutions across business and technology teams

Lead root cause analysis and recommend corrective actions





Improve troubleshooting documentation and knowledge resources

Requirements

Bachelor’s degree and four years of related experience

Solid systems analysis and problem-solving knowledge

Experience investigating incidents and coordinating issue resolution

Ability to explain technical information clearly

Knowledge of FCC lending processes and applications

Bring analytical thinking, stakeholder collaboration, and application support expertise to FCC’s lending solutions and customer experience.

📌 Senior Lending Application Support Analyst (Winnipeg)
🏢 Farm Credit Canada
📍 Winnipeg