Shape better patron experiences through user research, service design, and innovative solutions as a Senior Service Designer for library programs.

This senior role leads service design practice across Library teams. You will understand patron needs, analyse processes, and apply design thinking, prototyping, and testing. The work connects community insight with improved library services and programs.

Key Responsibilities

Lead research into patron needs, behaviours, trends, and expectations

Design creative solutions for library programs and services

Coordinate experimentation and innovation across complex environments

Manage portfolios of projects with dynamic timelines

Present insights and recommendations to diverse stakeholders

Requirements





Master’s degree or equivalent education and experience

Significant subject matter expertise and specialized professional experience

Experience with user research, facilitation, journey mapping, prototyping, and testing

Experience managing portfolios containing multiple projects

Familiarity with library operations, technologies, resources, and user needs

Bring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.

📌 Senior Library Service Designer (Winnipeg)
🏢 Cambrian College
📍 Winnipeg