Turn workforce data into accurate forecasts as a Workforce Planning Analyst with FortisBC, supporting flexible work options in British Columbia. Schedule staff where customer demand requires.

This full time temporary analyst supports Gas and Electric contact centres and Billing Operations. You will forecast staffing, build schedules, monitor workload queues, and provide workforce planning insights. The assignment is expected to continue until approximately January 14, 2028.

Key Responsibilities:

- Forecast short and long-term staffing requirements
- Develop and publish schedules across sites and classifications
- Monitor real-time operations and workload queues
- Administer shift, vacation, and schedule change bids
- Analyze reports to identify trends and operational opportunities

Requirements:

- Bachelor's degree or diploma in a related discipline
- Two to three years' related call centre experience
- Working knowledge of workforce management systems
- Advanced Microsoft Excel skills
- Valid British Columbia Driver's License

Apply workforce forecasting, scheduling, reporting, and Excel expertise to help FortisBC align staffing with customer demand.

📌 Workforce Planning Analyst Forecasting (Burnaby)
🏢 FortisBC
📍 Burnaby