Improve Vancity member experiences through inclusive digital banking products, qualitative research, and performance metrics in a hybrid, full time role. Drive continuous improvement.

As Senior Product Manager, you will guide member-facing digital products from problem framing through value realization. Use member feedback, analytics, operational metrics, and research to inform decisions across Vancity’s retail digital platform. Work with business, technology, risk, marketing, operations, and servicing partners.

Key Responsibilities

Lead discovery and member problem framing

Monitor KPIs, feedback, and operational metrics

Champion accessibility, usability, and inclusive design

Partner on go-to-market and change management

Bring digital banking trends into product decisions

Requirements

Bachelor’s degree in business, marketing, technology, or related field

Financial services concepts and risk understanding

Experience with Agile delivery environments

Experience partnering with engineering and design teams

Azure DevOps, Scrum Product Owner, or SAFe knowledge preferred

Apply member research, inclusive design, and performance measurement to strengthen Vancity’s digital banking product portfolio and outcomes.

📌 Senior Member Experience Product Manager (Winnipeg)
🏢 Vancity (2.0)
📍 Winnipeg