Schedule 35 hours per week, 8:30am - 4:30pm, M-F with evenings and weekends as needed.

Education Level 2 year College Diploma and Personal Training Certificate, CPR and Standard First Aid Training are requirements.

Career Level Requires 1 year of relevant experience.

Union Group UNIFOR Unit 1

Expected Fill Date November 30, 2026

Pay Grade and Range Grade 6, $26.99 - $38.03

JD and Title JD1712, Recreation Program Administrator

Location DBAC McMaster Main Campus

Job Description

Unit/Project Description:

The Department of Athletics & Recreation serves our McMaster University and greater Hamilton communities, offering programs and services, facilities and expertise to support the cultivation of the human potential and wellness in each of us - and we aim to be the best at what we do. We recognize the value in offering active invitations, not just open doors, and are committed to leading and learning alongside our community members to build a solid and inclusive community over time.

We are recruiting for a Recreation Program Administrator for our fitness center facility at The Pulse The Pulse Fitness Centre is one of the largest university fitness centers in Canada with over 20,000 square feet of active space. The Pulse has cutting edge fitness equipment, friendly and knowledgeable staff as well as a team of certified personal trainers and fitness instructors.

Job Summary:

Responsible for supporting with the implementation of departmental projects/ activities. Provides expertise in equipment layout, inventory management, and moving logistics, as well as developing and implementing fitness programming initiatives. Assists in the day-to-day administrative operations of the department.

Purpose and Key Functions:





- Plan, develop, schedule and implement programs and workshops.
- Conduct client surveys and analyze results to assess client satisfaction and identify opportunities for the centre and program improvements.
- Plan and execute moves of fitness equipment.
- Design and plan fitness equipment layout for the Pulse.
- Demonstrate knowledge of fitness equipment, industry standards, and equipment maintenance requirements.
- Oversee the scheduling of casual and student staff.
- Write and maintain a variety of documents including, but not limited to, staff training manuals, reports, correspondence, posters and flyers.
- Communicate programs and events with members and student staff via social media, email, and internal postings on screens and posters
- Administer and maintain information in recreation management software, including program setup, facility bookings, participant registration management, and data accuracy.
- Track data for program and facility use and write summary reports accordingly.
- Develop estimates of time, resources, and budgets for various program activities and events.
- Receive and resolve customer complaints. Escalate problems to appropriate parties.
- Maintain and order program supplies.
- Plan and coordinate a variety of events and activities.




- Gather and compile information on equipment and make recommendations.
- Demonstrate various physical activities and the use of recreational equipment.
- Apply risk management and health and safety policies and procedures in all aspects of the program.
- Gather protocols and procedures from other programs to follow industry trends related to standards of care and programming.
- Follow up and ensure appropriate implementation of decisions made by supervisor.
- Resolve problems within area of responsibility, consult relevant documentation, and liaise with appropriate resource persons to obtain and provide information on a variety of diverse and administrative issues.
- Answer vendor inquiries via telephone, email, and in person that are specific in nature.
- Provide policy and procedure information to others.
- Collect, verify, and input data into a variety of spreadsheets and databases.
- Classify, sort, and file correspondence, records, and other documents.

Supervision:

No formal supervision of others is required.

Requirements:

- 2 year College Diploma
- Requires 1 year of relevant experience.
- Personal Training Certificate, CPR and Standard First Aid Training are requirements.

Assets:

- Experience working in a fitness centre, recreation centre, campus recreation environment, or similar wellness facility.
- Experience planning, promoting, coordinating, and evaluating fitness programs, group fitness classes, workshops, challenges, and special events.
- Personal Trainer Certification and/or Group Fitness Instructor Certification from a recognized organization.
- Experience with recreation management software, program registration systems

📌 Recreation Program Administrator (Canada)
🏢 McMaster University
📍 Canada