Apply insurance regulations and resolve escalated complaints as Square One's Complaints Officer in Vancouver, BC, supporting fair customer outcomes.

This permanent, full time role sits within Square One's Legal + Compliance team and reports to the General Counsel. You will conduct final reviews, interpret provincial insurance laws, apply company procedures, and explain decisions in plain language. The work connects regulatory compliance with customer service across jurisdictions.

Key Responsibilities:

- Review escalated complaints after Divisional Head consideration
- Analyze files, call logs, correspondence, and documentation
- Apply legal frameworks, industry guidelines, and company policies
- Prepare regulatory and external dispute-resolution responses




- Identify complaint trends, operational gaps, and training opportunities

Requirements:

- Three-plus years in complaints, compliance, dispute resolution, or claims adjustment
- Insurance or adjusting license, or willingness to obtain one
- Knowledge of regulatory and market-conduct frameworks
- Strong analytical, drafting, and problem-solving skills
- Ability to remain objective during high-stress conditions

Bring insurance knowledge, fair judgment, and precise complaint analysis to Square One's final escalation function in Vancouver.

📌 Insurance Complaints Officer Compliance (Vancouver)
🏢 Square One Insurance Services
📍 Vancouver