Support people and pets during urgent care as a VEG Client Coordinator focused on communication, emotional intelligence, and seamless emergency service. Experience spans every customer touchpoint.

This Customer Experience Coordinator role centers on delivering personalized care through veterinary emergency visits. You will guide customers through communications, financial options, end-of-life decisions, and follow-up while coordinating with medical teams. Success requires adaptability, empathy, organization, and confident interaction with diverse people.

Key Responsibilities:

- Provide compassionate guidance on financial and end-of-life decisions
- Deliver personalized experiences and creative customer solutions
- Follow up after visits about each pet's care




- Capture special moments with customer permission
- Keep nursing teams and doctors informed

Requirements:

- Two or more years in a customer service role
- High emotional intelligence and empathetic communication
- Adaptability and composure in high stakes environments
- Ability to interact positively with anyone
- Willingness to work amid noise and unpleasant odors

Use compassionate guidance, emotional intelligence, and follow-through to strengthen customer relationships throughout VEG emergency care.

📌 Veterinary Emergency Client Coordinator (Toronto)
🏢 VEG ER for Pets
📍 Toronto