Job Summary

The Boutique Manager is responsible for coordinating and supervising retail staff. This role is responsible for providing an exceptional experience for every customer and making sure daily operations and objectives of the store are met.

Duties and Responsibilities

- Manage store operations and associates, assigning duties and daily task, supporting the team with obtaining new skills and knowledge, coordinating shipping and receiving
- Greet and assist customers with uniform fittings (measure and fit employees in correct garment and uniform sizes), placing orders, and returns
- Pack and ship out returns, issue and generate shipping labels and waybills
- Investigate, track, and report order issues, correspond and compose emails to internal and external parties for resolutions
- Resolve Quality Complaints; collecting information pertaining to issues and coordinating to resolve complaints
- Handle Made to Measure Process; taking measurements, fill out MTM Form, email OM and enter MTM order
- Perform key holding and managerial duties, such as opening and closing the store, m anage opening and closing of doors in the receiving area
- Order office supplies, maintain cleanliness and protected workplace, ensure boutique notices such as store hours and holiday closers are updated and posted
- Keep apprised and be knowledgeable of products, services and uniform program policies and processes.
- Plan and coordinate a schedule for fitting appointments
- Call and send email reminders to customers for package pickups.
- Prepare reports regarding sales volumes, merchandising and personnel matters, compile and update all main boutique logbooks
- Update and submit weekly hours and vacation time off for boutique staff
- Hire and train new associates,



monitor and report on performance
- Other duties as assigned

Experience and Education

- Completion of Secondary School
- 3-5 years of Customer Service or Retail Experience
- 1-3 years' experience managing a team of 5 people

Knowledge, Skills and Abilities

- Verbal and written communication skills in English and French. Active listening and talking to others to convey information effectively
- Ability to speak clearly in English and French
- Service Orientation – actively looking for ways to help people
- Microsoft Office (Word, Outlook, Excel)
- Telephone and Email Etiquette
- Attention to Detail, being careful about detail and through in completing work tasks
- Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
- Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
- Dependability, being reliable and fulfilling obligations
- Organization
- Ability to instruct and teach staff
- Ability to manage, supervise and provide feedback to staff
- Ability to lift boxes up to 50lbs
- Reaching, bending, pushing, pulling of boxes up to 50lbs

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Sommaire du poste

Le ou la gérant(e)



de boutique est responsable de la coordination et de la supervision du personnel de vente au détail. Ce poste consiste à offrir une expérience exceptionnelle à chaque client et à veiller à ce que les activités quotidiennes et les objectifs du magasin soient atteints.

Fonctions et responsabilités

- Gérer les activités du magasin et les associés, en attribuant les fonctions et les tâches quotidiennes, en aidant l'équipe à acquérir de nouvelles compétences et connaissances et en coordonnant l'expédition et la réception
- Accueillir et aider les clients lors de l'essayage d'uniformes (prendre les mesures des employés et les habiller de la bonne taille de vêtement et d'uniforme), de la prise de commandes et des retours
- Emballer et expédier les retours, produire et générer les étiquettes d'expédition et les lettres de transport
- Enquêter sur les problèmes de commande, en faire le suivi et les signaler, et correspondre avec les parties internes et externes et rédiger des courriels à leur intention afin de trouver des solutions
- Résoudre les plaintes relatives à la qualité en recueillant l'information sur les problèmes et en assurant la coordination nécessaire à leur résolution
- Gérer le processus de confection sur mesure : prendre les mesures, remplir le formulaire de confection sur mesure, envoyer un courriel à l'OM et saisir la commande
- Assumer la garde des clés et les fonctions de gestion, comme l'ouverture et la fermeture du magasin et la gestion de l'ouverture et de la fermeture des portes de la zone de réception
- Commander les fournitures de bureau, maintenir un lieu de travail propre et sécuritaire et veiller à ce que les avis de la bou

📌 BOUTIQUE QUEBEC (Montreal)
🏢 Unisync Group
📍 Montreal