Guide home service businesses through Jobber onboarding using product expertise and customer-focused communication. Work weekday shifts with one weekend day every four weeks.

Reporting to the Manager, Customer Onboarding, you will manage a portfolio of new customers through activation during their first 90 days. You will explain features and workflows, remove technical barriers, streamline digital payments, and build trusted relationships. The role suits someone experienced in onboarding complex products, customer service, or high-touch SaaS support.

Key Responsibilities:

- Guide customers from kickoff conversations through full activation
- Drive milestones, timelines, and service commitments during onboarding
- Teach Jobber features, workflows, and effective product usage




- Use AI-assisted workflows for preparation, follow-ups, and account context
- Collaborate with Sales, Customer Success, and R&D; teams

Requirements:

- Track record onboarding customers to complex products
- Exceptional customer support and relationship-building communication
- Comfort using structured playbooks, milestones, and metrics
- Experience with AI tools and up-to-date CRM platforms
- Availability for weekday shifts and one weekend day quarterly

Bring SaaS onboarding, customer service, AI tools, and product guidance to Jobber's home service customers.

📌 Customer Onboarding Specialist SaaS (Ottawa)
🏢 Jobber
📍 Ottawa