Shape Loopio's digital customer journey with Gainsight, customer health analytics, and personalized communications in a remote-first workplace. Support adoption across a large customer book.
This Customer Success Manager works within Loopio's Scaled/Digital Customer Success team and Customer Success at Scale department. You will collaborate with Product, Customer Experience Leaders, Adoption Services, Renewals, and Education. Your work helps customers succeed with Loopio's response management platform while supporting renewals and customer growth.
Key Responsibilities:
- Track product metrics and customer health scores
- Predict customer behavior through usage and adoption data
- Create standardized, personalized digital customer communications
- Partner across teams to improve the digital journey
- Coordinate onboarding transitions into the nurture phase
Requirements:
- At least one year in Customer Success, service, or marketing
- Extremely analytical approach to decision-making
- Ability to identify trends and recommend engagement strategies
- Proven relationship-building skills with teams and clients
- Robust organization and stakeholder communication skills
Bring analytical customer success expertise to Loopio, connecting health data, digital communications, and adoption strategies across customer journeys.