Build client support expertise at Stord through case management, professional communication, and careful execution of established workflows onsite. Serve clients across multiple channels.

As a Customer Experience Associate I, you will deliver timely, accurate support for standard client inquiries. The role centers on managing cases, following SOPs, maintaining complete Salesforce documentation, and providing consistent updates through resolution. You will collaborate internally, seek guidance, and strengthen skills for more complex scenarios.

Key Responsibilities:

- Manage client cases using established processes and workflows
- Follow SOPs to resolve standard, well-defined client issues
- Provide clear updates throughout each client resolution
- Maintain complete,



accurate case documentation and system updates
- Partner with internal teams to support case resolution

Requirements:

- Two years in customer support, client experience, or related work
- Robust attention to detail in communications and updates
- Ability to follow established workflows, SOPs, and guidelines
- Comfort using multiple tools and systems
- Fast-paced or client-facing experience preferred

Bring client support, workflow adherence, and accurate documentation to Stord's foundational Customer Experience Associate team.

📌 Stord Client Support Associate (Delta)
🏢 Stord-Warehous
📍 Delta