Manage UBC night audit and guest services with accuracy, attention to detail, and solid telephone communication. Work overnight in a 24-hour conference operation.

This Front Counter Supervisor position oversees overnight front desk activities for Conferences and Accommodation. You process reservations, guest transactions, room allocations, payments, and Opera audit reports. The work includes supervising Customer Service Representatives, coordinating assignments, training staff, maintaining shift communication, and consulting managers on extraordinary problems or policy concerns.

Key Responsibilities:

- Cross-check group and individual rates during night audit
- Balance cash and receipts from guest payments
- Verify registration cards and guest folios for accuracy




- Train representatives and monitor policy adherence
- Maintain log books, memos, and Shift Activity Reports

Requirements:

- Three years of related experience with required education
- Ability to maintain accuracy and attention to detail
- Ability to operate computerized systems and office equipment
- Intermediate word processing, spreadsheet, and email skills
- Ability to type 50 words per minute

Use night audit, computerized systems, cash balancing, and staff supervision skills to maintain accurate overnight UBC guest services.

📌 Night Audit Customer Service Supervisor (Vancouver)
🏢 UBC The University of British Columbia
📍 Vancouver