Who are we?

We are a growth-oriented company that own and operate the highest quality rental communities across Canada. We offer our residents attractive, comfortable and secure homes and are constantly seeking talented individuals to join our team. Our employees are essential to the success of our communities and we consider them our most valuable assets. We proudly invest in our employees' learning and growth through our Mentorship Program and our Leadership Development Program, offered in partnership with Concordia University.

As a recognized 2025 Mercer Best Employer, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. This is reflected in the incredible progress we've made in raising our Engagement Score above the Canadian Top Quartile. It's a testament to the dedication of our people across the country. Together, we will continue to raise our levels of employee engagement.

Position Summary:

CAPREIT is seeking a proactive, detail-oriented and adaptable bilingual communications professional to provide cross-functional support across the Strategic Resident Experience and Communications team. This role combines resident communications, reputation management, social media and digital content, program coordination, reporting and data analysis to support resident engagement, operational effectiveness and CAPREIT's brand reputation.

Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational initiatives, including resident communications, online reputation management, resident feedback and escalation programs, surveys, and internal and external communications.



The successful candidate will help transform resident feedback and performance data into actionable insights, while ensuring communications are timely, accurate, accessible and aligned with CAPREIT's brand standards.

The ideal candidate is an organized, cooperative and analytical communications professional who can manage competing priorities, adapt to changing business needs and move seamlessly between projects. They demonstrate sound judgment, strong written and verbal communication skills, attention to detail and a resident-focused mindset, with the ability to work independently while supporting the broader needs of the team.

Key Responsibilities:

Resident Communications

- Develop, edit, review, coordinate and distribute resident communications and notices through CAPREIT's resident communication tools and other appropriate channels, ensuring accuracy, timeliness, accessibility and alignment with brand standards.
- Support resident engagement initiatives by managing community interactions across social listening platforms and monitoring resident feedback across digital channels.
- Respond to resident inquiries and support CAPREIT's WeCare and CAPCares programs by documenting, tracking and escalating concerns to the appropriate teams to facilitate timely resolution.
- Monitor and respond to online reviews, including Google Reviews,



while identifying recurring concerns, emerging service issues and opportunities to improve the resident experience.
- Support consistent, professional and resident-focused communications across digital, social media, web, print and other channels.

Reputation Management and Feedback Monitoring

- Support the use of reputation management platforms and processes to monitor resident sentiment, online reviews and feedback across CAPREIT's portfolio.
- Monitor social media channels, review platforms and internal escalation programs to identify emerging issues, recurring themes, service concerns and opportunities for improvement.
- Coordinate the escalation of resident concerns to Operations and other internal stakeholders, as appropriate, and track issues through to resolution.
- Identify trends in resident feedback and online sentiment that may affect resident satisfaction, retention and CAPREIT's reputation.
- Support initiatives that strengthen resident engagement, improve service delivery and enhance the overall resident experience.

Communications Planning and Content Development

- Develop, coordinate and distribute internal and external communications in support of operational initiatives, campaigns, projects and strategic programs.
- Support social media content development, scheduling, monitoring and engagement across relevant platforms.
- Assist with copywriting, editing, presentations, posters and other visual communications, ensuring content is clear, engaging, accurate and consistent with corporate branding.
- Maintain communications calendars, trackers, templates, resources and other tools to support effective planning and execution.
- Coordinate co

📌 Bilingual Communications Coordinator (Toronto)
🏢 CAPREIT
📍 Toronto