Support outdoor recreation operations through equipment knowledge, inventory judgment, and customer service leadership at the University of Calgary's Outdoor Centre.

As a recurring part time supervisor, you will help oversee services for rental bookings, registrations, retail sales, repairs, and climbing facility access. The position requires coordinating full-time and hourly staff, reallocating resources, addressing customer concerns, and evaluating procedures as product lines change. Work is scheduled Tuesday through Saturday, with possible evening or weekend overtime.

Key Responsibilities:

- Coordinate customer service delivery with administrators, staff, and clients
- Set work priorities and monitor equipment maintenance activities
- Evaluate procedures and recommend customer service process improvements
- Assess fees, reconcile cash,



authorize payments, and complete deposits
- Ensure equipment deficiencies reach the appropriate Outdoor Centre team member

Requirements:

- Outdoor Recreation or Recreation Administration education is an asset
- Experience with outdoor equipment maintenance and repair problem-solving
- Understanding of inventory management and course offering procedures
- Experience supervising customer service operations
- First Aid and CPR certification; Wilderness First Aid preferred

Bring operational judgment, outdoor gear expertise, and customer service supervision experience to the Outdoor Centre's daily programs and services.

📌 Outdoor Recreation Operations Supervisor (Calgary)
🏢 University of Calgary
📍 Calgary