Support language equity through Language Access operations at Access Alliance's 340 College Street location in Toronto. Apply coaching, reporting, and problem-solving skills to remote interpreting services.

The R.I.O. Team Lead guides Language Services accountabilities for on-demand remote interpreting. Reporting to the Director, Language Access and Digital Strategy, this permanent full time role supports staff, freelance contractors, clients, and service providers. Responsibilities span daily coverage, operational reporting, platform support, training materials, and quality improvement. Work is in-office, with assignments possible at other Access Alliance sites.

Key Responsibilities:

- Provide after-hours R.I.O. service coverage
- Maintain service policies and the operations manual
- Lead onboarding, account support,



and escalations
- Develop training materials, presentations, and webinars
- Analyze trends and recommend operational improvements

Requirements:

- Undergraduate degree or equivalent relevant education and experience
- Three to five years customer service experience
- Advanced proficiency with MS Office, including Access and Excel
- Strong communication, conflict management, and decision-making skills
- Organizational ability and attention to detail

Use operational leadership, digital service knowledge, and quality management skills to strengthen Access Alliance language access delivery.

📌 Language Access Operations Lead Toronto
🏢 ACCESS ALLIANCE
📍 Toronto