Support Noble teammates as a customer-focused Help Desk Analyst at Head Office, troubleshooting Windows endpoints and Microsoft 365 services. This is a six-month contract.

You will provide first-line IT support across Noble's business. The hands-on position covers ticket triage, endpoint configuration, cloud applications, network connectivity, and access issues. Success depends on courteous communication, accurate documentation, and effective troubleshooting for end users.

Key Responsibilities:

- Respond to, triage, and resolve BMC FootPrints support tickets
- Set up, image, and reconfigure Windows endpoints
- Support Outlook, Teams, OneDrive, and SharePoint users
- Troubleshoot networks, mobile devices, printers, and RF workstations
- Monitor Proofpoint threats and participate in after-hours support

Requirements:

- Related university degree or college diploma
- Three or more years of hands-on IT support experience
- Windows, desktop hardware, and endpoint imaging knowledge
- Microsoft 365 and basic networking knowledge
- Active Directory, mobile device, and printing support experience

Apply your Microsoft 365, Windows, ticketing, and customer service skills as Noble's Help Desk Analyst at Head Office.

📌 Help Desk Analyst Microsoft 365 (Vaughan)
🏢 Noble
📍 Vaughan