Job SummaryProvides customer service and sales support to the supplier base and internal company end-users.

Job Description
Key Accountabilities: Serve as the primary point of contact for assigned customer accountsBuild and maintain strong customer relationships through timely, skilled communicationRespond to inquiries related to orders, lead times, pricing, and product specificationsProactively manage customer expectations and resolve issues/escalationsProcess customer purchase orders accurately in ERP systems (JobBoss)Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmationMonitor order status from entry through shipment to ensure on-time deliveryCommunicate updates or delays to customers and internal stakeholdersEnsure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documentedCoordinate with Engineering, Quality, and Operations on technical or compliance-related inquiriesValidate drawing revisions and escalate discrepancies for resolutionAct as liaison between customer, sales, production, quality, and shipping teamsParticipate in contract reviews and production discussions as requiredCommunicate risks, constraints, or changes that may impact delivery or costMeets TKMNA Employee Attributes / CompetenciesThe above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum

Requirements:

High school diploma or equivalentAt least 2 years of previous customer service experienceSolid computer skills beyond the basic levelHigh attention to detail and accuracy, especially when handling orders, pricing,



and specificationsExcellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customerProblem-solving and critical thinking to resolve customer issues and order discrepanciesFlexible in scheduling and available for overtime as neededPreferred

Requirements:
Post-secondary education in business, supply chain, or related field (preferred)ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)1–3+ years of experience in a customer service, inside sales, or order management roleAbility to build and maintain strong customer relationshipsComfortable working cross-functionally with sales, operations, and engineeringExperience reading drawings or working with technical specsExposure to quoting, pricing models, or contract review processesExperience supporting key accounts or high-volume customersHiring Range: $57,000–$62,000 annuallyWork Arrangement: Hybrid (fully onsite for the first 6 months)Benefits OverviewWe offer competitive company benefits to eligible positions, such as :Medical, Dental, Vision InsuranceLife Insurance and DisabilityVoluntary Wellness Programs401(k) and RRSP programs with Company MatchPaid Vacation and HolidaysTuition ReimbursementAnd more

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.





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Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact [email protected]. TK does not:1. Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;2. Request payment of any kind from prospective jobseekers or candidates for employment;3. Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;4. Send checks to job seekers; or5. Make job offers through third parties.

In the event TK use

📌 Customer Service Representative (Vaughan)
🏢 tk accelis Materials CA, Ltd./tk accelis Matériaux CA, Ltée
📍 Vaughan