Drive SaaS growth and customer health at Trulioo from Vancouver, using technical aptitude and AI across a hybrid, three-day office model.

As Senior Customer Success Manager, you will align customer needs, product capabilities, and use cases for high-profile B2B customers. Apply five-plus years of software customer success experience, complex SaaS selling, data analysis, and revenue forecasting. The role supports customers across payments, marketplaces, online trading, banking, and wealth management.

Key Responsibilities

Drive net revenue retention through upsell and cross-sell opportunities

Lead renewals, amendments, and add-ons through commercial closure

Build strategic relationships with North American enterprise customers





Analyze metrics and shape the product roadmap collaboratively

Use AI to prepare verified reviews and renewal materials

Requirements

Post-secondary degree or equivalent education and experience

Five-plus years in B2B software customer success

Complex SaaS sales experience in security or compliance

Experience managing multi-million-dollar customers and mitigating churn

CRM, Excel, BI, and responsible AI workflow experience

Bring customer outcomes, revenue growth, technical communication, and verified AI workflows to Trulioo’s enterprise success team.

📌 Senior SaaS Customer Success Manager (Winnipeg)
🏢 Trulioo
📍 Winnipeg