Shape end-to-end customer experiences at GreenShield as a Senior Service Designer, using journey mapping and service blueprinting in a hybrid mode.
This senior role improves experiences for customers, partners, and employees across GreenShield. You will uncover unmet needs, translate research into action, and design future-state services. The work connects business, technology, operations, and customer-facing teams to create coordinated improvements.
Key Responsibilities
Lead discovery, analysis, and end-to-end service journey design
Create current-state and future-state journey maps and blueprints
Facilitate workshops, interviews, and co-creation sessions
Synthesize qualitative and quantitative findings into actionable strategies
Coach teams in human-centered design and systems thinking
Requirements
At least five years in service or customer experience design
Bachelor’s degree or equivalent professional experience
Experience creating journey, blueprint, and ecosystem maps