Shape end-to-end customer experiences at GreenShield as a Senior Service Designer, using journey mapping and service blueprinting in a hybrid model.

This senior role improves experiences for customers, partners, and employees across GreenShield. You will uncover unmet needs, translate research into action, and design future-state services. The work connects business, technology, operations, and customer-facing teams to create coordinated improvements.

Key Responsibilities

Lead discovery, analysis, and end-to-end service journey design

Create current-state and future-state journey maps and blueprints

Facilitate workshops, interviews, and co-creation sessions

Synthesize qualitative and quantitative findings into actionable strategies





Coach teams in human-centered design and systems thinking

Requirements

At least five years in service or customer experience design

Bachelor’s degree or equivalent qualified experience

Experience creating journey, blueprint, and ecosystem maps

Experience facilitating cross-functional design activities

Knowledge of service design, research, and agile methods

Bring journey design, research, facilitation, and service blueprinting expertise to GreenShield’s mission of Better Health for All.

📌 Senior Service Design Strategist (Winnipeg)
🏢 GreenShield
📍 Winnipeg