Deliver technical customer care for Dayforce Powerpay HCM by phone, managing high-volume interactions with accurate records and professional communication. Flexible scheduling is required.

As a Customer Support Technical Specialist II, you will work across multiple queues in a call center setting. You will greet customers professionally, navigate computerized systems, answer service inquiries, and manage complex payroll questions. The position includes night-shift scheduling, weekday days off, and work during Philippine holidays. Strong English, multitasking, and handling difficult situations are valued.

Key Responsibilities:

- Manage high-volume customer calls and emails across multiple queues
- Provide courteous, friendly, and professional customer support




- Respond to service questions using decision-support computer software
- Maintain quality interactions throughout daily customer contact
- Record every action accurately in relevant applications

Requirements:

- At least two years of customer service experience
- Ability to multitask and prioritize time effectively
- Familiarity with computers and telephone etiquette
- Ability to work night shifts and Philippine holidays
- Willingness to work scheduled weekday days off

Bring technical support, telephone etiquette, multitasking, and accurate data entry to Dayforce Powerpay HCM customer care.

📌 Call Center Technical Customer Care Advisor (Toronto)
🏢 Dayforce
📍 Toronto