Career Opportunities: Program Assistant (2373)

Requisition ID2373-Posted11/04/2026-Sir George Williams (Downtown)-CUSSU-Full time

Position Number:50022247
Department: Classics, Modern Languages and Linguistics
Grade: PE236-8
Campus: Sir George Williams (Downtown)

Salary:$34.75- $41.34 per hour
Union/Association/HR Policy: CUSSU

Recognized as one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a replacement contract until May 1, 2027.

SCOPE

Reporting to the Department Administrator and functionally reporting to and supporting the Chairs and Academic Advisors for academic matters, the incumbent serves as the primary point of support for students throughout their program. Working closely with both the Undergraduate and Graduate Program Directors, the incumbent provides administrative support to the programs and offers information and assistance to students, faculty members, and the general public.

PRIMARY RESPONSIBILITIES

- Serve as the first point of contact for current and prospective students, responding to inquiries received by phone, email, and in person. Provide accurate information and support to students, potential applicants, and faculty members.




- Support processes and coordinate all documentation relating to matters such as recruitment, admissions, registration, awards, curriculum changes, exams, graduation and student requests.
- Support recruitment and retention activities (e.g. Open House, information sessions, etc.) and provide administrative support for promotional and recruitment activities (e.g monitoring information relating to programs on the department website, creating/updating promotional materials).
- Act as secretary to the program committee and various committees; prepare the agenda and necessary documents for the meetings; record the minutes; maintain files and follow up on issues for the committee as necessary.
- Prepare documents, forms, correspondence and reports as delegated by the Chairs, Department Administrator, Academic Advisor and the Program Directors.
- Assist on various aspects of student advising, retention and orientation, and assess individual profiles against registration requirements.
- Maintain unit databases and provide data on admissions, registrations and retention and program capacity to the Program Director or Academic Unit Head. Assist with the compilation of surveys and other special projects.
- Assist in the logistics and preparation of academic activities (e.g. thesis defense, internships, student candidate interviews, orientation activities,



and others as appropriate).
- Under direction of the Department Administrator, ensure timely and complete entry of part-time faculty postings, contracts, and teaching assistant contracts in the appropriate systems.
- Assist in the preparation of new program proposals and curriculum changes; enter information in system as required.
- Support the Department Administrator in space and office administration tasks, maintaining organized and efficient processes.
- Replace other staff members as needed.
- Perform other tasks as required by the Chairs or the Departmental Administrator in support of the unit.

QUALIFICATIONS

- Attestation of College Studies (ACS) in Office Studies or a related discipline and two to four years of related work experience.
- Positive knowledge (Level 4) of spoken and written English to communicate with students and faculty and to write correspondence. Basic knowledge (Level 3) of spoken and written French to be able to respond to program-related inquiries.
- Valuable knowledge (intermediate level) of Word (to prepare letters, documents, reports) and of Excel (to create spreadsheets and derive statistical information from data).
- Excellent interpersonal and communication skills with the ability to deal effectively with a diverse body of faculty and students as well as the public with tact, diplomacy and professionalism.
- Excellent organizational skills and attention to detail, with the ability to handle a high volume of inquiries.
- Self-starter who sets priorities, demonstrates resourcefulness and works well with minimal supervision.
- Demonstrated ability to work in a team environment.
- Strong customer service orient

📌 Program Assistant (Montreal)
🏢 Concordia
📍 Montreal