Apply business analysis and workflow expertise as a Program Analyst with Legal Aid Ontario in Toronto. Support client-focused justice services through evidence-based operational improvements.

Reporting to the Manager of Administrative and Web Services, you will support the Clinic Resource Office and its service partners. The work covers process analysis, operational reviews, reporting, stakeholder consultation, and business planning. You will help improve services for LAO-funded Community Legal Clinics, Student Legal Service Organizations, and Indigenous Legal Service Organizations.

Key Responsibilities:

- Analyze workflows, service models, processes, and reporting requirements
- Document procedures, service standards, guidelines, and supporting materials
- Develop dashboards, performance reports, business cases, and presentations




- Coordinate stakeholder consultations and gather operational feedback
- Identify risks, trends, duplication, and continuous improvement opportunities

Requirements:

- Minimum five years of relevant professional experience
- Degree in business, public administration, information management, or related field
- Experience with operational reviews, process mapping, and continuous improvement
- Robust analytical, communication, facilitation, and relationship management skills
- Advanced Microsoft Office proficiency, particularly Excel, Word, and PowerPoint

Bring operational analysis, performance reporting, and stakeholder consultation expertise to Legal Aid Ontario's Clinic Resource Office in Toronto.

📌 Business Analysis Program Analyst (Toronto)
🏢 Legal Aid Ontario
📍 Toronto