Work across servers, storage, virtualization, and public cloud as an Associate Network Analyst supporting CDW's 24/7/365 NOC operations.

This position provides administration and technical support for customer infrastructure within CDW's Managed Services NOC team. You will address issues involving networking, security, virtualization, patching, servers, storage, and public cloud. The role combines monitoring, documentation, vendor coordination, and ITIL-aligned operational work. A proactive approach, concise communication, and effective collaboration support excellent customer service.

Key Responsibilities:

- Perform administration across infrastructure and cloud technologies
- Troubleshoot networking, security, virtualization, and server issues
- Manage patching activities for customer environments




- Maintain technical procedures and administrative processes
- Update configuration management database records

Requirements:

- Understanding of Windows, Linux, networking, storage, and security technologies
- Experience with ticketing and monitoring systems
- Technical training, one to two years' industry experience, or certifications
- Ability to work rotating 12-hour shifts
- Bilingual English and French is nice to have

Use cloud and infrastructure administration skills to support reliable customer operations through CDW's managed services NOC.

📌 Cloud and Infrastructure Operations Analyst (Calgary)
🏢 CO3000 CDW Canada
📍 Calgary