Coordinate patient support requests at Cencora while managing case documentation, service workflows, and customer operations activities. This full time profile supports timely resolution.

The Coordinator handles standard and selected non-routine patient and customer support requests. Responsibilities include case intake, accurate records, workflow monitoring, and stakeholder collaboration. The work supports service continuity, access to services, and consistent experience outcomes across operations.

Key Responsibilities:

- Coordinate patient and customer support requests through timely resolution
- Support case intake, documentation, and follow-through activities
- Monitor queues, workflows, and transaction quality for delays
- Collaborate with stakeholders,



partners, and service providers
- Escalate complex issues and unresolved service exceptions

Requirements:

- High School Diploma, GED, or equivalent experience
- Two or more years in customer operations or service
- Experience in patient support or case coordination
- Experience with service operations or order management
- Relevant customer service or healthcare certification preferred

Bring case coordination, customer operations, and workflow monitoring skills to support reliable services at Cencora.

📌 Patient Support Services Coordinator (Quebec City)
🏢 Cencora
📍 Quebec City