Lead strategic customer success at Procurify through executive relationships, data-driven guidance, and expansion across a remote-first team in Canada. Manage complex customer landscapes while driving measurable outcomes and retention.As a Senior Customer Success Manager, you will own a strategic book of business valued at $2M+. You will guide onboarding, integrations, platform configuration, and ongoing engagement.

The position emphasizes customer advocacy, escalation management, cross-functional collaboration, and growth opportunities across procurement, AP automation, and spend management.Key Responsibilities: Own and grow a strategic $2M+ customer bookBuild executive relationships supporting advocacy, adoption,



and expansionProvide strategic guidance across onboarding and integrationsManage customer risks, escalations, and retention strategiesIdentify upsell opportunities and contribute to revenue growthRequirements: 5+ years of Customer Success experience in SaaSTrack record managing and growing high-value businessExperience leading implementations, rollouts, and change managementStrong communication, negotiation, and presentation skillsAbility to influence executives and collaborate cross-functionallyBring strategic customer success leadership, executive influence, and expansion expertise to Procurify’s customer-focused procurement platform.

📌 Senior Strategic Customer Success Manager (Winnipeg)
🏢 Procurify
📍 Winnipeg