Remote in Canada, the Technical Account Manager combines technical troubleshooting with customer relationship management. Use Samsara expertise to support connected operations customers.
This Technical Account Manager role requires seven or more years in technical account management, customer success, or similar work. You will understand customer implementations, align Samsara solutions with business needs, and manage technical communications. The position supports products spanning APIs, hardware, software, and artificial intelligence.
Key Responsibilities
Serve as primary technical contact for assigned customers
Transform support experiences through troubleshooting and problem solving
Align Samsara solutions with customer operations and objectives
Manage communications during significant customer incidents
Maintain accurate customer activity records and share best practices
Requirements
Seven or more years in technical account management or customer success
Technical degree or equivalent practical expertise
Ability to troubleshoot hardware, software, and artificial intelligence technology
Solid written, verbal, and customer relationship skills
Business acumen and data-informed customer needs analysis
Apply technical expertise, customer advocacy, and business acumen as Samsara’s remote Canadian Technical Account Manager.