Lead personalized customer engagement at icebreaker, coaching associates and supporting store operations in a customer-focused retail environment. Work across merchandising, sales, and standards.

As a Supervisor, you support the Store Manager and Assistant Store Manager while helping deliver operational excellence. You will coach associates, monitor key performance indicators, and foster an inclusive team culture. The work spans customer engagement, merchandising, inventory, and daily store execution.

Key Responsibilities:

- Deliver personalized customer engagement through genuine interactions
- Coach associates toward engagement and productivity goals
- Supervise opening, closing, coverage, and task delegation




- Maintain visual merchandising and product replenishment standards
- Organize inventory, process shipments, and support product flow

Requirements:

- One or more years of retail or store leadership experience
- Ability to drive results through store teams
- Skill coaching, inspiring, and building diverse teams
- Strong verbal and written communication skills
- Comfort using spreadsheets and retail software tools

Bring customer engagement, associate coaching, and operational discipline to icebreaker's retail leadership team every day.

📌 Retail Store Supervisor Customer Experience (Vancouver)
🏢 Icebreaker
📍 Vancouver