Lead customer service excellence through client calls and solutions while supporting an open, cooperative sales culture. This position offers $25-$28 per hour.

The Customer Service Representative supports clients and acts as an ambassador of the sales culture. Success requires customer service expertise, sales team management experience, and technical background. The position involves solving concerns professionally, coordinating orders, and supporting coworkers. Candidates with five to seven years of sales team management and/or customer service experience qualify as experts.

Key Responsibilities:

- Answer inbound calls and promote company product lines
- Participate in outbound call campaigns
- Enter client orders and follow delivery statuses




- Resolve first-level problems or escalate appropriately
- Assist sales teams and provide department feedback

Requirements:

- College or university studies with technical background
- Five to seven years of relevant experience
- Leadership, organizational, and problem-solving abilities
- Customer-focused, results-oriented, and prompt approach
- Tire industry experience considered an asset

Apply customer focus, leadership, and problem-solving skills to strengthen client relationships and support effective service operations.

📌 Customer Service Team Leader (Toronto)
🏢 Groupe Touchette
📍 Toronto