Support Canadian Cancer Society donors through inbound calls, exceptional customer service, and accurate CRM updates in a hybrid work model. Serve donors from multiple Canadian locations while handling confidential information and detailed records.

As a Donor Care Representative, you will support fundraising and stewardship programs through donor inquiries and account maintenance. You will process donations, assist event participants with online fundraising tools, and help maintain donor satisfaction through first-call resolution. The position requires bilingual French and English communication, solid organization, and adaptable scheduling.

Key Responsibilities:

- Provide exceptional customer service by telephone
- Process donations and update donor information




- Answer account maintenance and campaign inquiries
- Support event profiles and online fundraising tools
- Meet monthly service, revenue, and call-quality targets

Requirements:

- Related post-secondary education or equivalent experience
- Strong customer service, communication, and problem-solving skills
- Bilingual French and English communication ability
- Accuracy with confidential donor records and gifts
- Flexibility for varied shifts, weekends, and holidays

Bring courteous communication, donor-care expertise, and fundraising support skills to Canadian Cancer Society callers across Canada.

📌 Donor Care Representative Inbound Calls (Quebec City)
🏢 Canadian Cancer Society
📍 Quebec City