Lead customer experience at TD Canada Trust in Yorkton, Saskatchewan, using team coaching and operational leadership across Personal and Commercial Banking.
As Manager, Customer Experience II, you will mentor frontline employees and support meaningful customer interactions. You will manage scheduling, workflows, complaints, administrative duties, and performance activities. The position requires banking process knowledge, communication, organization, and software proficiency.
Key Responsibilities:
- Mentor teams toward exceptional customer experiences and operational excellence
- Maintain schedules, compliance, policies, procedures, and conduct guidelines
- Coach advice-giving and customer conversation strategies
- Resolve complaints using customer problem resolution guidelines
- Monitor workflows, prioritize tasks, and assign duties
Requirements:
- Undergraduate degree or over three years of relevant experience
- Knowledge of banking solutions, processes, and operational functions
- Proficiency with MS Office and internet applications
- Tactful, diplomatic, concise, and logical communication
- Robust organizational, planning, and time management skills
Apply customer experience leadership, banking knowledge, and coaching skills as TD Canada Trust's Yorkton branch manager.
📌 Customer Experience Manager Yorkton
🏢 TD
📍 Yorkton