Work from Canada Life's Winnipeg head office as a bilingual Disability Intake Coordinator supporting French- and English-speaking clients. This temporary full-time role follows a hybrid mode.
The role begins when a disability claim is submitted, helping members and sponsors understand requirements and next steps. You will collect and confirm information, review documents and contracts, determine eligibility, and manage straightforward claims. Success requires reliable follow-up, prioritization, accuracy, and customer service experience.
Key Responsibilities:
- Collect and confirm information required for disability claims
- Answer questions about claim processes and required documentation
- Follow up by phone, email, and letter
- Review claim records and contract provisions for admissibility
- Enter claims accurately under group-specific requirements
Requirements:
- Required fluency in French and English
- One year minimum customer service environment experience
- Ability to understand complex instructions
- Basic medical terminology knowledge
- Organization, prioritization, typing, and attention to detail
Support accurate disability claim decisions through bilingual communication, document review, and organized intake coordination at Canada Life.